1. Introduction
Lutz Custom Builders ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your information. By using our website or services, you consent to the practices described in this policy.
2. Information We Collect
We may collect the following types of information:
Information You Provide
- Name, phone number, email address, and mailing or service address.
- Details about the service you are requesting.
- Any information you submit through our contact forms, quote requests, or communications with us.
Information Collected Automatically
- Device and browser information, such as IP address and browser type.
- Usage data, including pages visited and time spent on our website.
- Information collected through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and provide quotes or estimates.
- Schedule, perform, and manage the services you request.
- Communicate with you about appointments, updates, and follow-ups.
- Process payments and maintain business records.
- Improve our website, services, and customer experience.
- Send promotional or marketing communications, where permitted, which you may opt out of at any time.
4. SMS and Communication Consent
By providing your phone number and requesting service, you agree that Lutz Custom Builders may contact you by phone, text message, or email regarding your inquiry, appointments, and services. Message and data rates may apply. You may opt out of text messages at any time by replying STOP, and opt out of marketing emails by using the unsubscribe link provided.
5. How We Share Your Information
We do not sell your personal information. We may share your information only in the following circumstances:
- With trusted service providers who assist us in operating our business, such as scheduling, payment processing, and communication platforms.
- When required by law, legal process, or to protect our rights and safety.
- In connection with a business transfer, such as a merger or sale of assets.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. You can control cookies through your browser settings, though disabling them may affect certain features of the website.
7. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, use, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
9. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or request deletion of your personal information, as well as opt out of certain communications. To exercise any of these rights, please contact us using the information provided on our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
11. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact Lutz Custom Builders using the contact details provided on our website.
